What information we collect
We collect information about You in connection with your registration, use, purchases, or requests for our services.
How we use information We use your information in accordance with the Laws of the Republic of Uzbekistan to provide our services, process payments, manage our websites and applications, create business ideas, and promptly sell products or services.
How We share your information
We have a contract with Your company or your travel sponsor, which is our private or corporate client, and we share information with you, as well as with airlines, travel service providers, and other providers, to book trips and provide our services promptly. We do not sell or exchange information with third parties so that they can independently sell their own products or services directly to You.
Own choice of high-quality advertising
We can use your information to ensure that you receive high-quality and only the right effective advertising, and we respect your choice.
International rules for the use of information
We transfer your information outside of your country, in accordance with the law. Regardless of where your personal data is transmitted, your personal data is protected in accordance with our data protection and privacy principles.
Your rights You have the right to be aware of how we process and access your information, correct, delete or provide it on request and free of charge, and how we use your information, in cases provided by law.
WHAT INFORMATION WE COLLECT
Personal information – If you contact us, register with us, or receive services from us, we collect information about you. This may include your name, email address, phone numbers, employer, and physical addresses. We can also request a passport number, gender, and date of birth for travelers if required. If we arrange travel for your companions, we may collect similar information about them. Your account information is included in your travel profile, where we store the information necessary to book your trip and provide you with our services. You can provide additional information in your traveler profile, including frequent traveler credentials, government IDs, and emergency contact information.
Travel Information – If you book a trip with us, we collect your travel details (such as your arrival and departure location, airline, hotel and car information) and any other information necessary to complete your booking. We may also collect special categories of information to ensure availability, food preferences, or other requested services.
Payment information To pay for orders and other transactions through our web service, we collect payment card information and other data necessary for processing payments.
Device data – We collect information about how you access our services, including your computer’s IP address and information that may be obtained from it (such as your Internet service provider and General geographic location), your device’s unique identifier, and other technical information. We also collect information about how you use our websites and mobile apps. We collect some of this information using cookies and similar technologies as described below.
COOKIES AND SIMILAR TECHNOLOGIES
We use session and persistent «cookies», small data files transferred to your device, together with similar technologies (such as Internet tagging technologies, web beacons, and embedded scripts) (collectively referred to here as» cookies and similar technologies») to help provide you with a better, more personalized user experience (technical cookies). These technologies are used to improve user experience, remember your preferences (such as your browsing language and login account) (cookies), and help us understand and improve how visitors use our websites, including which of our pages and products are most frequently viewed (Analytics cookies) and allow us to sell you products and services, as well as third-party products and services (advertising cookies).
The «Settings» or «Settings» section of most Internet browsers and devices will tell you how to manage cookies and other technologies that may be transferred to your device, including ways to disable such technologies. You can disable our cookies or all cookies through your browser or device settings, but please note that disabling cookies may affect some features of the website. In addition, as described above, we usually do not follow the «do track signals» sent by web browsers.
For more information about the parameters of the main Internet browsers, please see their websites: Internet Explorer, Firefox, Chrome, Safari.
HOW WE USE YOUR INFORMATION
Providing our travel products and services – We use your information to book your trip, organize meetings and events, prepare itineraries and invoices, communicate with you about your trip or our products and services, provide customer service, and manage your account.
Providing our travel products and services to corporate clients – we use your information to fulfill our agreements with your company or travel sponsor, share information about our products and services, and help ensure compliance with policies.
Payment information – We use your information to process transactions and provide you with appropriate quality service.
Operating websites and mobile apps – we use device data to monitor and improve the performance and content of our services, provide updates, analyze trends and usage in connection with our services, and evaluate the effectiveness of our ads and offers.
Managing and improving our business – We use your information to comply with our company policies and procedures, for accounting and financial purposes, to detect or prevent fraud and criminal activity, to perform analysis and improve our business and services, and otherwise to comply with legal requirements.
YOUR CHOICE AND MARKETING
We may use personal information to tell you about our products and services or related businesses (such as restaurants, consumer products, tours, and entertainment), to help us determine whether you may be interested in new products or services, and to provide promotional content that matches your interests, location, or route (with your consent or in accordance with the law).
We may serve ads to you on our websites or through mobile apps, as well as via email and other channels, in accordance with applicable law and your choices. You also have a choice about how we will address you to you. If you want us to stop sending you promotional messages, you can follow the instructions in our messages at any time or update your travel profile.
We also send you messages that are necessary for our services; for example, we will contact you about your travel, maintaining your account, fulfilling your requests, or otherwise as required by law. Some of these service messages contain information provided to you as part of our service relationship with your company or travel sponsor (for example, messages that help you comply with travel regulations).But if you opt out of advertising messages, you will continue to receive these service messages.
HOW WE SHARE YOUR INFORMATION
Companies or sponsors of your travel . Our services may be provided in accordance with the terms of a service agreement with your company or travel sponsor. We share your information with them so that they can manage their business travel needs and ensure compliance with the company’s travel policy. At the request of your company or sponsor, we may also share information with our suppliers.
Affiliates and partners– we may share information within our group of companies to the extent permitted by law to enable them to provide quality analysis and improve their products and services.
Travel service providers and others...– We share information with travel service providers (such as airlines and hotels) and travel service providers (such as ticket distribution systems and booking software providers) and manufacturers, as necessary, to book your trip and provide services related to your trips and your company. We do not sell information to third parties so that they can independently sell their own products or services directly to you.
Suppliers– we share information with suppliers who perform functions on our behalf, such as other travel agencies, meeting and event planners, visa and passport service providers, mobile app and software developers, and providers who provide it support, data hosting, marketing and communications services, and database collection. These suppliers only have access to information as necessary to perform their functions, as specified in our contracts with them.
Business ideas – We can combine data from many people to create aggregated statistics that do not personally identify you. We use this data to understand business trends and conduct business, and we may share it with third parties.
Business payments – If we are negotiating or completing a transaction involving all or part of the business (such as a reorganization, merger, sale, or acquisition), we may disclose information to third parties involved in the transaction to the extent permitted by law.
Required or permitted by law– we may disclose information to regulatory authorities, courts, and government agencies when we believe it will be permitted or required by law, by settlement, or in court to protect the interests, rights, and property of Elan Express LLC or others.
We may also share personal information with other parties in accordance with your instructions or with your consent.
HOW WE PROTECT AND STORE YOUR INFORMATION
We maintain reasonable administrative, technical, and physical security measures to protect your information from unauthorized access and use. We only retain your information for as long as it is necessary to provide our services and for legitimate business purposes, unless we have a legal order, judicial or regulatory investigation to hold it for longer periods of time.
If you have created an account with us and would like to update the information you have provided to us, you can access your account to view and make changes or corrections to your information. You may also have the right to receive information about how we process your information and access, correct, delete or subject, on request and free of charge, the use of your information. To exercise these rights, please contact us at the address listed on the Contacts page. We will try to fulfill your request as soon as possible. Please note that we may retain certain information for documentation purposes, to complete any operations that you have initiated prior to your request, or for other purposes as required by law.
We may change this privacy Statement from time to time as our business processes or legal requirements may change. If we make material changes to this privacy Statement, we will post a notice on our website before the changes take effect and notify you if required by applicable law.
In most cases, we ask You to file a complaint in writing. We will review your complaint and usually respond to you in writing within 30 days of receiving it. If we are unable to respond or if you are otherwise dissatisfied with the response you receive from us, you may have to file a complaint to email@example.com.